Our team are committed to providing a high quality service that meet your needs. In order to do this, we need to know what you think of the service we provide so we can constantly review and improve them. Please send us your comments on the service you have received to feedback@visionflyfishing.co.uk

What our customers say

"Just a quick email to say thank you very much for the excellent customer service received re top section for my catapult, phone call one day and item delivered the next, cant ask for anymore. Regards Ben" - Ben

" I would like to congratulate you and your team on their superb customer service. I had a problem with one of my fly reels, and contacted yourselves to see if I could get the part for it. I was very pleasantly surprised firstly to find that you had the part in stock, and secondly that it arrived the very next day, it is a breath of fresh air in today`s market to find a company that values its customers. Not only supplying the part very quickly but giving me advice on how to best stop the problem happening again. I will certainly buy from Guide Flyfishing again and would be more than happy to recommend your service and product to everyone. Once again thank you very much for your service" Kevin MacFarlane

“I have always been a fan of your products, owning both rods and reels. Nevertheless I feel I must place on record my appreciation for your terrific customer service in providing me with 3 small and obscure but important Koma reel spare parts literally within 20 hours of my telephone call to Sherburn. Many thanks” Mr Booth- Worcestershire

“Would you believe that the spare part arrived this morning and has already been fitted. I am very grateful for this fantastic service and your generosity is very much appreciated. Keep up the good work - you're doing an excellent job.” Mr Howard

“just to say the part arrived this morning, and the reel is back in service. Sincere thanks for your prompt attention, very much appreciated.” Mr S Dawson-Cumbria

“Thanks very much for all your help and getting me back fishing it is very much appreciated”- Mike

“Good Morning, I am in receipt of my repaired reel and I just wanted to thank you for the speed and efficiency of the repair, I am very grateful yours James Kerr ”

“Hi, I would like to thank you so much for the prompt service you provide, exceptional. Late on the Wednesday 14th July, I called to report a problem that I had caused on my Koma reel, The new part duly arrived on Friday morning and works perfectly. Again thank you! You should be proud of this type of service in a time when most companies simply don't care about the customers. Well done and many thanks” Dave Goode

“Once again many thanks. Really excellent customer service. All I need now are some fish!!!!” Kind regards, Peter Harvey